# Bazaart Help Center --- Source: https://support.bazaart.com/content/i-switched-to-a-new-device-and-can-t-find-my-projects # I switched to a new device and can’t find my projects. _Category: Bazaart for iOS_ If the projects did not transfer during the native Apple device transfer, you can move projects manually, as follows: **On one device** 1. Tap the (...) button > Select Projects > Select up to 10 projects at a time 2. Tap the (...) button at the bottom > Export Projects > Save to Files **On other device** 3. Tap the (...) button > Import Projects 4. Tap the (...) button > Select > Open. --- Source: https://support.bazaart.com/content/i-deleted-and-reinstalled-the-app-why-can-t-i-see-my-projects-vL9zH # I deleted and reinstalled the app. Why can’t I see my projects? _Category: Bazaart for iOS_ If you uninstall the app, please know that your projects will be deleted. All projects are saved locally on the app, which means our team is unable to retrieve them once they are gone. We kindly ask to always save and back up your projects regularly, to protect your hard work and memories. To keep collages safe, save drafts to your Photos/Gallery as you work on them. In the future, please contact us prior to deleting the app, so that we could help with resolving any issues and if needed, with backing up prior to reinstalling. --- Source: https://support.bazaart.com/content/my-projects-suddenly-disappeared-IGn7U # My projects suddenly disappeared _Category: Bazaart for iOS_ As long as you did not delete and reinstall the app, or switched devices, please try the following: 1. Please make sure that you have at least 100MB of free storage on your device 2. Tap this link: **bazaart://restore** - If the link isn’t clickable, please copy it and paste it into Safari --- Source: https://support.bazaart.com/content/my-projects-are-being-saved-blurry-what-should-i-do-wGWMy # My projects are being saved blurry. What should I do? _Category: Bazaart for iOS_ You might be using a small canvas size. Please tap the (...) button > Canvas Size > Custom, to check and change the project size. To reach optimal resolution, you'll need to keep the existing ratio between height and width. To do so, multiply both of them by the same number. Your project can reach up to 5000x5000 pixels. For example, if the dimensions you require are 500X200, you can multiply both by 10 (or any other number), reaching 5000x2000 pixels. --- Source: https://support.bazaart.com/content/how-to-save-my-project-as-different-file-types-6Kns2 # How to save my project as different file types? _Category: Bazaart for iOS_ You can choose the format manually using the **Save Options**button**:** - **JPEG**file **-** Does not support transparency. High quality. Files are generally small. - **PNG**file **-** Supports transparency. Best quality. Files can be big. --- Source: https://support.bazaart.com/content/i-deleted-and-reinstalled-the-app-why-can-t-i-see-my-projects # I deleted and reinstalled the app. Why can’t I see my projects? _Category: Bazaart for Android_ If you uninstall the app, please know that your projects will be deleted. All projects are saved locally on the app, which means our team is unable to retrieve them once they are gone. We kindly ask to always save and back up your projects regularly, to protect your hard work and memories. To keep collages safe, save drafts to your Gallery as you work on them. --- Source: https://support.bazaart.com/content/my-projects-are-being-saved-blurry-what-should-i-do # My projects are being saved blurry. What should I do? _Category: Bazaart for Android_ You might be using a small canvas size. Please tap the (...) button > Canvas Size > Custom, to check and change the project size. To reach optimal resolution, you'll need to keep the existing ratio between height and width. To do so, multiply both of them by the same number. Your project can reach up to 5000x5000 pixels. For example, if the dimensions you require are 500X200, you can multiply both by 10 (or any other number), reaching 5000x2000 pixels. --- Source: https://support.bazaart.com/content/the-app-takes-a-long-time-to-load-content-stickers-fonts-etc-what-should-i-do # The app takes a long time to load content (stickers, fonts, etc.). What should I do? _Category: Bazaart for Android_ This might be due to a weak internet connection. Please try using a different WI-FI network or the device’s data. If this doesn’t help please contact Support using the "Need Help?" button in the Bazaart Settings. --- Source: https://support.bazaart.com/content/can-i-use-the-designs-i-create-for-commercial-purposes-WDPre # Can I use the designs I create for commercial purposes? All content on the app is free to use for personal or commercial use, with the exception to: - Our Shapes menu is powered by "The Noun Project", and according to their terms, a shape cannot be redistributed as is, but, must be modified in some way. - For print product we allow up to 5000 units without any need for our explicit authorization. - Content created with generative AI tools is powered by various generative 3rd party services, and is subject to their terms. See more details in our [terms of service](https://bazaart.com/terms). --- Source: https://support.bazaart.com/content/can-i-use-the-designs-i-create-for-commercial-purposes-ylV38 # Can I use the designs I create for commercial purposes? _Category: Bazaart for Android_ All content on the app is free to use for personal or commercial use, with exception to: - The Web Search, which may be copyrighted, - The Music stock, powered by Epidemic Sound and licensed under their respective license and solely for personal use. - Our Shapes menu is powered by "The Noun Project", and according to their terms, a shape cannot be redistributed as is, but, must be modified in some way. For print product we allow up to 5000 units without any need for our explicit authorization. See more details under "Content Policy" section in our [**terms of service**](https://bazaart.me/terms). --- Source: https://support.bazaart.com/content/my-app-takes-up-too-much-storage-space-what-can-i-do # My app takes up too much storage space. What can I do? _Category: Bazaart for iOS_ Please refrain from deleting the app, to avoid the deletion of your projects. For iPhone users: please tap[**this link**](https://bazaart.com/d/clear) on the device Bazaart is installed on to clear the cache. For iPad users, to clear the cache: please open Safari app, tap the + to open a new page, then paste the link: bazaart://clear --- Source: https://support.bazaart.com/content/how-do-i-turn-the-snapping-grid-and-alignment-off-and-on # How do I turn the Snapping (grid and alignment) off and on? _Category: Bazaart for iOS_ Please tap the (...) button at the top of the editor screen and enable/disable the Snapping button. --- Source: https://support.bazaart.com/content/how-to-change-the-language-displayed-in-the-app # How to change the language displayed in the app? _Category: Bazaart for iOS_ To change the langauge in Bazaart, please open the device Settings > scroll down until you reach Bazaart > tap Language > change to your preferred language. --- Source: https://support.bazaart.com/content/how-do-i-set-where-the-text-line-breaks # How do I set where the text line breaks? _Category: Bazaart for iOS_ Tap and drag the white lines on the sides of the text layer frame, moving them towards in and out, to adjust where the text line breaks. --- Source: https://support.bazaart.com/content/why-can-t-i-find-a-feature-that-exists-on-iphone # Why can't I find a feature that exists on iPhone? _Category: Bazaart for Android_ Bazaart for iOS exists for 10 years, the Android version is new in comparison. This is why it does not have the same features. We're constantly working on adding new tools and features. Please contact us to let us know which features you'd like to see added. Stay tuned for new feature updates! --- Source: https://support.bazaart.com/content/how-to-merge-or-group-layers-in-a-project # How to merge or group layers in a project _Category: Bazaart for iOS_ Tap the (...) button at the top of the editor screen > Layers > tap the (...) button at the top left > Select Layers. Now, select the layers you'd like to merge > tap the (...) button at the bottom right > tap Merge to permanently merge, or Group, to be able to later ungroup. --- Source: https://support.bazaart.com/content/how-can-i-add-custom-fonts # How can I add custom fonts? You can import fonts you have obtained or purchased and have the right to use, into Bazaart. To add your own font pack, tap Text > Fonts > Tap the folder icon on the left side of the toolbar below > Add Fonts --- Source: https://support.bazaart.com/content/i-am-unable-to-cancel-my-subscription-what-should-i-do # I am unable to cancel my subscription. What should I do? The only way to cancel your subscription is through your personal App Store Account Settings, which we do not have access to. If you're experiencing difficulties with canceling through your App Store Account Settings, please contact[**Apple Support**](https://support.apple.com/) for assistance. --- Source: https://support.bazaart.com/content/what-to-do-if-the-app-crashes-freezes # What to do if the app crashes/freezes? _Category: Bazaart for iOS_ In the case of the app crashing or freezing, please follow the steps below: 1. Restart your device > open Bazaart and check if the issue continues to happen. 2. Tap [**this link**](https://bazaart.com/d/clear) to clear the cache. 3. Please make sure you are running the latest app version. 4. Make sure you have enough memory on your device. If it's not solved, please send us a video - It's super easy to [**screen-record**](https://support.apple.com/en-us/HT207935) Do not delete****the app, as this will result in your projects being permanently erased. --- Source: https://support.bazaart.com/content/why-can-t-i-see-all-the-features-that-exist-on-the-mobile-app # Why can't I see all the features that exist on the mobile app? _Category: Bazaart for Web_ Bazaart Web is a recently launched platform, and it currently doesn't offer all the features available on our iOS and Android apps. However, we're actively working on introducing new tools and functionalities, so stay tuned for exciting updates! Take a [**brief survey**](https://bazaart.me/srv/Webfeedback) to share which features you'd like to see added. Your input is important to us, and it will greatly influence the evolution of the Web App. --- Source: https://support.bazaart.com/content/can-i-design-with-bazaart-on-the-web # Can I design with Bazaart on the web? _Category: Bazaart for Web_ Yes! You can now use Bazaart on the web. Simply [**click here**](https://design.bazaart.com/create) to start designing now. If you have a Premium subscription on iOS or Android, just sign in to unlock all the tools and content. We'd love to hear your feedback! [Tell us](mailto:support@bazaart.com) all about it**☺️** --- Source: https://support.bazaart.com/content/why-can-t-i-create-a-video-project # Why can’t I create a video project? _Category: Bazaart for iOS_ Your device might not be compatible. You will be able to create a video project only if you are using iOS 11 or later and have one of the following devices: - iPhone 7 or iPhone 7 Plus or later - iPad (6th generation) or later - iPad Air (3rd generation) or later - iPad mini (5th generation) or later - iPad Pro (10.5 inch), iPad Pro (11 inch), and iPad Pro 12.9-inch (2nd generation) or later If your device is supported but you continue to experience issues, please contact Support using the “Contact Us” button in the Bazaart Settings. --- Source: https://support.bazaart.com/content/why-don-t-i-have-access-to-my-subscription-on-android # Why don't I have access to my subscription on Android? _Category: Bazaart for Android_ This might happen because you reinstalled the app from the wrong Google Play account. According to Google Play's policy, to have access to your subscription, the Bazaart app needs to be downloaded from the email address that was connected to the Play Store when the subscription was purchased. To check if this is the case go to Bazaart's app settings > upgrade> continue > click on the credit card details> check the email listed in the payment methods. ![https://helpcenter-io.s3.amazonaws.com/uploads/bazaart/TE6mGf9AySBB1cs3l0bG0I0JTveQV0yhA7P2eRfW.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/bazaart/TE6mGf9AySBB1cs3l0bG0I0JTveQV0yhA7P2eRfW.pngpng) If the email listed under payment methods (#3) doesn't match the email address listed on the payment receipt from Google Play, you will need to delete the app and reinstall it from the correct email. **Please note this will result in the permanent loss of your projects.** --- Source: https://support.bazaart.com/content/how-do-i-cancel-my-subscription-wFa0b # How do I cancel my subscription? _Category: Bazaart General_ We're sorry to hear you wish to cancel. By canceling you'll lose full access to features and tools. You will continue to enjoy free content. **Purchased Premium from the App Store** - You can manage your subscriptions in App Store Account Settings and cancel from there. Please open the App Store, tap your profile (top right of the screen) and tap Subscriptions. - Your premium subscription is associated with the Apple account you used to make the purchase. - Payments and refunds are handled directly by Apple. --- **Purchased Premium from Bazaart Android** - To cancel your subscription, please open the Play Store app, tap the profile picture at the top of the screen, then tap Payments & Subscriptions > Subscriptions and cancel from there. - Your premium subscription is associated with the Google account you used to make the purchase (the receipts are sent to the relevant email address). - Payments and refunds are handled directly by Google. --- **Purchased Premium from the Web** - Cancel through the purchase email sent to you upon subscribing (Email subject: "Welcome to Bazaart Premium"). You can also cancel from the Manage Subscription section in the[Bazaart Web App](https://design.bazaart.me/). - When purchasing a subscription you agree to our [terms and policy](https://www.bazaart.me/terms/), which states that refunds will not be provided for any unused portion of the term. --- If you are still having trouble, please contact Support using the "Contact Us" button in the Bazaart Settings. We'd like to help. [Why should I subscribe to Premium?](https://support.bazaart.me/en/content/why-should-i-subscribe-to-premium-8ZKbY) --- Source: https://support.bazaart.com/content/i-have-an-active-subscription-but-it-is-not-recognized-in-bazaart-rImv5 # I have an active subscription but it is not recognized in Bazaart _Category: Bazaart General_ **Purchased Premium from the App Store (iPhone/iPad)** You can access Bazaart premium on your Apple devices if you are connected to the same Apple ID you used to make the purchase. Purchasing Premium on Apple gives you access to Bazaart premium Web App. To gain access to Bazaart Premium Web App you must be signed-up on your Apple device (see sign-up instructions below). Afterwards, sign-in to the Web App with the same sign-in method. For example, if you signed up with your Google account, you should sign-in to the Web App with the same Google account (exact same email). [Sign-up to Bazaart](https://support.bazaart.me/en/content/sign-up-to-bazaart) --- **Purchased Premium from Google Play (Android)** You can access Bazaart premium on your Android devices if you are connected to the same Google Play account you used to make the purchase. Please note that according to Google Play's policy, to have access to your subscription, the Bazaart app also needs to be downloaded from this Google Play account (to resolve this issue check the article below). Purchasing Premium on Android gives you access to Bazaart premium Web App / iOS app. To gain access, you must be signed-up on your Android device with your Google account. Go to the app's Settings> Sign up. Afterwards, sign-in to the Web App / iOS app with the same Google account. [Why don't I have access to my subscription on Android?](https://support.bazaart.me/en/content/why-don-t-i-have-access-to-my-subscription-on-android) --- **Purchased Premium from the Web** When purchasing a Premium subscription you sign-up to Bazaart. To gain access to Bazaart iOS / Android app, you must be signed-in with the exact sign-in method. For example, if you signed up with your Google account, you should sign-in with the same Google account (exact same email). --- Source: https://support.bazaart.com/content/sign-up-to-bazaart # Sign-up to Bazaart _Category: Bazaart General_ By signing up for Bazaart, you'll have access to your Bazaart Premium subscription plan across all your devices: iOS (iPhone, iPad and Mac), Android, and Web. If you're not sure which sign-in method you used (Apple, Facebook or Google), you can check under the app's settings. For example, if you're trying to use a subscription purchased on your iPhone to access the Bazaart Web app, follow these steps: 1. Check if you’re signed in to Bazaart. Go to Bazaart’s Settings on the app and scroll all the way down. At the bottom, if you’re signed-in, you’ll see the sign-in method along with the specific email address you signed up with. 2. If you’re not signed in, complete the sign-up process. Go to Bazaart's Settings > Sign up > choose your preferred sign-in method. You can sign up to Bazaart using your Apple, Google, or Facebook account. 3. Use the same sign-up method, along with the exact same email address, to access the Bazaart Web app. It’s as simple as that! --- Source: https://support.bazaart.com/content/can-i-change-my-sign-in-method # Can I change my sign-in method? _Category: Bazaart General_ No, a Premium account is linked to the sign-up method you used to make the purchase. It's impossible to transfer the subscription to another identification method (for example, a subscription purchased when signed-up to your facebook account cannot be transferred and re-linked to your gmail account). --- Source: https://support.bazaart.com/content/how-can-i-sync-my-projects # How can I sync my projects? _Category: Bazaart General_ #### **Sync projects across different platforms** Bazaart Premium plan can be shared across all platforms (iOS, Android and Web). However, it’s not yet possible to access your projects across these platforms. For example, you can’t access a project made on an iOS or Android device from the Bazaart web app (and vice versa). We understand this is super important and are working on developing a solution. Thanks for your patience! --- #### **Sync projects within the same platform** The Sync feature is available exclusively to Premium users who are signed-in to Bazaart. It allows you to keep your projects safely backed-up and seamlessly synchronized across multiple iOS devices (such as your iPhone and iPad) or on any desktop using the Bazaart web app. Sync is currently available on iOS and Web. Coming soon to Android. #### **Why use Sync?** - **Peace of mind**Your projects are securely saved to the cloud, so you won’t lose your work, even if you switch to a new device or reinstall the Bazaart app. - **Access your projects anywhere** **On iOS:** your projects will sync between your iPhone and iPad. **On Web:** you can access your projects from any browser by signing into your Bazaart account. - **Design on the go**Start designing on your iPhone, and continue later on your iPad. Or sign in to the Web app on a different computer and pick up where you left off. #### **Get started with Sync on iOS** 1. Make sure you're a **Premium** subscriber. 2. **Sign-in** to Bazaart using the same method (Apple, Google, or Facebook) and same email on all your devices. 3. Once signed-in, all new projects will automatically stay synced **within all your iOS devices.** Note: Old projects can be synced manually by tapping the Sync button (look for the "cloud" icon) on the project. 4. New device? no problem! simply sign in and get all your synced projects. #### **Get started with Sync on Web** 1. **Sign-in** to Bazaart using the same method (Apple, Google, or Facebook) and same email. 2. Once signed-in, all your projects will automatically stay synced **on any desktop you are signed-in.** --- Source: https://support.bazaart.com/content/what-s-included-in-bazaart-subscriptions # What's included in Bazaart Subscriptions? _Category: Bazaart General_ Bazaart offers two subscription plans - Premium and Super. Both plans unlock the Bazaart experience, with Super taking your AI-powered capabilities even further. #### **Bazaart Premium** Perfect for individuals and solopreneurs: - Unlock Al tools and content - Edit with AI to change anything in your photos - Instantly transform photos with AI templates - 250 AI credits monthly *(for tools like Edit with AI, AI templates, AI models, AI studio, AI Resize)* - Access thousands of templates, graphics, and fonts - Export without a watermark - Easily remove people and objects - Create stunning AI backgrounds - Batch edit multiple photos - Brand colors - Custom fonts and so much more! #### **Bazaart Super** Best for growing online sellers and brands. - Everything in Premium - Unlock AI video - 1,000 AI credits monthly - Generate in the highest quality - Create custom models Premium and Super features are gradually rolling out across platforms, so make sure to update your app to the latest version to get the full Bazaart experience. --- How to subscribe **iPhone or iPad** Home → Settings (top right) → *Try Premium* → choose your plan. **Android** Home → Settings (top right) → *Upgrade to Premium* → choose your plan. **Web** *Try Premium* (top right) → choose your plan. --- Source: https://support.bazaart.com/content/does-bazaart-offer-a-lifetime-subscription # Does Bazaart offer a lifetime subscription? _Category: Bazaart General_ We do not offer a one-time purchase or lifetime subscription. We offer monthly and yearly subscriptions on iOS (iPhone / iPad), Android mobile, and Web App. Please note that the yearly subscription offers a substantial discount. --- Source: https://support.bazaart.com/content/how-do-i-get-my-subscription-receipts-invoices # How do I get my subscription receipts/invoices? _Category: Bazaart General_ **Purchased Bazaart On iPhone or iPad** If you purchased Bazaart Premium on an iPhone or iPad, you will get a receipt or invoice from Apple via email. You can also find them in your Apple ID purchase history. For more information, follow the instructions on [**this page**](https://support.apple.com/en-us/HT204088). --- **Purchased Bazaart On Android** If you purchased your Bazaart Premium on an Android device, you will get a receipt as an email from Google. You can also check your subscriptions in the Google Store. For more information, follow the instructions on [**this page**](https://support.google.com/store/answer/6160235?hl=en). --- **Purchased Bazaart On Web** The invoice is sent to your registered email at Paddle. You can update and modify information such address, company name, and VAT number. You can save the invoice as a PDF by: - Right-click the page and click "Print..." - Change destination to “Save as PDF” - Click "Save" to download the invoice If you haven't found your invoice, or you are registered for VAT and need your invoice adjusted, please [contact Paddle.](https://help.paddle.com/hc/en-us/articles/115002266545) --- Source: https://support.bazaart.com/content/how-do-i-change-my-bazaart-plan # How do I change my Bazaart plan? _Category: Bazaart General_ **Bazaart Premium plan is available monthly or yearly on iOS, Android, and web.** | **Platform** | iPhone or iPad | Android | Web | | --- | --- | --- | --- | | Yearly (discounted) | v | v | v | | Monthly | v | v | v | **How to change subscription plan:** **On iPhone or iPad** You can manage your Bazaart subscription in the App Store account settings. Open the App Store app, tap your profile (top right), and tap Subscriptions. Choose your preferred plan by tapping "See all Plans". --- **On Android** Cancel your current subscription > wait for your subscription to expire > upgrade to Premium via the app's settings. --- **On Web** Cancel your current subscription > wait for your subscription to expire > upgrade to Premium via your profile (top right) on the web app or by tapping the 'Try Premium' badge. --- Source: https://support.bazaart.com/content/does-bazaart-have-keyboard-shortcuts # Does Bazaart have keyboard shortcuts? _Category: Bazaart for Web_ When creating with Bazaart’s desktop version, you can use keyboard shortcuts to save precious time! Below, you can find the available keyboard shortcuts and their functions. ![https://helpcenter-io.s3.amazonaws.com/uploads/bazaart/OOA8xtT6ztKq1so7VxYCcLPgnCKSSzNxlpXmACYh.pngpng](https://helpcenter-io.s3.amazonaws.com/uploads/bazaart/OOA8xtT6ztKq1so7VxYCcLPgnCKSSzNxlpXmACYh.pngpng) --- Source: https://support.bazaart.com/content/how-can-i-add-a-new-language-font-pack # How can I add a new language font pack? We offer font packs for the following languages: Russian, Hebrew, Japanese, Chinese, Korean, and Arabic. These are visible to users who have the language keyboard set on their device. Under your device Settings > General > go to Keyboard > Keyboards > choose Add New Keyboard > add the new language. --- Source: https://support.bazaart.com/content/delete-account # Delete Account Deleting your account will permanently remove all your personal information and projects saved in Bazaart. This action cannot be undone. If you have a Bazaart Premium subscription, we recommend canceling it beforehand. If you’re signed in on Bazaart, you can delete your account from the Settings page: 1. From the top right corner of the Home page, click the gear icon to go to Settings. 2. Scroll all the way down and click ‘Delete Account’. 3. Confirm to finish the process. If you’re not signed in, please reach out to our support team using the ‘Contact Us’ button in the Bazaart Settings. They will initiate the account deletion for you. We are sorry to see you go! Please****[**let us know**](mailto:support@bazaart.me?subject=Account%20Deletion) how we could have supported you better. --- Source: https://support.bazaart.com/content/where-are-all-my-bazaart-projects # Where are all my Bazaart projects? _Category: Bazaart for Web_ Projects you create with Bazaart on the web are now saved automatically. When you’re signed in to Bazaart on the web, your projects are saved to your account. This way, you can open them from any browser by signing in to your account. Your mobile projects aren’t synced with the web yet, but we’re working on it! Thanks so much for your patience while we get there. --- Source: https://support.bazaart.com/content/what-is-the-credit-limit-on-advanced-ai-tools-in-bazaart # What is the credit limit on advanced AI tools in Bazaart? _Category: Bazaart General_ Bazaart Premium gives you access to all creative content - backgrounds, templates, graphics, fonts, effects and more. It also gives you access to most tools, including AI tools such as Magic Background, Enhance, AI Image and more. However, there’s a monthly limit on a few advanced AI tools such as *Edit with AI, AI studio,* *AI models*, *AI Photoshoot*, *AI video*, *AI templates*(formerly AI Restyle), and *AI Resize* (formerly Expand). New AI tools may be added to this list in the future, as Bazaart and AI services evolve. **How AI credit limit works** Each advanced AI action counts toward a monthly credit quota per user. For example, every new *Edit with AI, AI studio*, *AI models*, *AI photoshoot, AI video, AI templates*, *AI Resize* or generating a new variation on these tools counts as one or more credits, depending on tool, quality, duration and AI model used. Once you reach this limit, advanced AI tools are temporarily paused until the start of your next subscription month. The credit quota automatically resets at that time - no action is needed on your end. **Why is there an AI credit limit?** Running advanced AI tools involves very high operating costs, and this credit cap enables us to keep Bazaart sustainable and affordable for everyone. **How can I see my current AI credit status?** Go to app settings and tap AI credits. **Need more AI credit flexibility?** The new Super plan includes a much higher AI credit limit (x4), making it a great fit for creators who rely heavily on AI tools. The Super plan is now available on iOS, Android, and the Web app. **What are the AI credit limits?** - Premium plan - 250 per month - Super plan - 1,000 per month These limits may change in the future, as Bazaart and AI services evolve. **How many AI credits does each AI tool consume?** | **Advanced AI tool** | AI credits per generation | Available in plan | | --- | --- | --- | | AI video - 720p 8s | 16 | Super | | AI video - 720p 4s | 8 | Super | | AI video - 480p 8s | 8 | Super | | AI video - 480p 4s | 4 | Super | | AI models - Custom | 1.5 | Super | | AI models - HD quality | 8 | Super | | AI models - Standard quality | 5 | Premium/Super | | AI studio - HD quality | 8 | Super | | AI studio - Standard quality | 5 | Premium/Super | | AI templates | 3-5 | Premium/Super | | AI Resize | 3 | Premium/Super | | Edit with AI | 1 | Premium/Super | | Edit with AI - Area editing | 3 | Premium/Super | | AI photoshoot | 20 (4 initial generations)
5 (each additional generation) | Premium/Super | | AI studio/models/photoshoot - Custom background | 3 | Premium/Super | **You still have access** Even if you reach your AI credit limit, as a subscriber, you’ll still have access to all other Bazaart tools and creative content - so you can keep designing, editing, and creating freely 💕 --- Source: https://support.bazaart.com/content/why-did-premium-access-change-for-long-time-ios-bazaart-users # Why did Premium access change for long-time iOS Bazaart users? _Category: Bazaart General_ For many years, some of Bazaart’s earliest iOS users enjoyed Premium access at no cost. This was our way of saying thank you for being part of Bazaart from the beginning. As Bazaart has grown, so have the tools. **What's changed?** As of August 1, 2026, free Premium access for legacy users has ended. A subscription is now required to continue using Premium features. **Why this change?** Over the past few years, Bazaart has evolved from a classic photo and video editor into a full design platform powered by advanced AI. We've introduced features like these (and more): - Edit with AI - AI models - AI templates - AI Resize - Magic Background These advanced features require significant computing resources to run. While they’re much more powerful than traditional editing tools, they’re also more costly to maintain. To keep improving the app, maintain performance, and continue building new capabilities, we need to align access to these advanced tools with a sustainable plan. **What stays the same?** - Your **projects remain accessible**on your iOS device - You can still use **AI background removal** - You can still use**editing tools and content**available in the free plan **We appreciate you** If you’ve been with Bazaart since the early days, this change may feel significant. We don’t take that lightly. Your support helped shape Bazaart into what it is today, and we’re committed to continuing to build tools that are worth your time and creativity. Need help? Tap **Contact Us** in the app’s settings - we’re here for you! --- Source: https://support.bazaart.com/content/ai-safety-guidelines # Why was my image or prompt not allowed? _Category: Bazaart General_ Sometimes Bazaart can’t process an image or prompt because it may not meet our AI safety and usage guidelines. This can happen before your request is sent for processing or while it’s being processed. Either way, you’ll see that the request couldn’t be completed. **What may cause a rejection?** A request may be blocked if it appears to include or ask for: - Nudity or sexually explicit content - Sexual content involving minors or young-looking people - Graphic violence, serious injury or gore - Harmful, abusive or hateful content - Illegal or dangerous activities - Copyrighted characters, brands, artwork or other protected content - Public figures or real people in certain sensitive or misleading situations - Content that may violate someone’s privacy or personal rights - Other content that doesn’t meet our AI safety guidelines This list isn’t exhaustive. Safety checks consider both your prompt and any images you upload, so a request may be rejected even when only one part of it raises a concern. **Why was a harmless request rejected?** Safety systems aren’t perfect. They may occasionally misunderstand an image, a word or the context of your request. Try: - Rewording your prompt with simpler, more specific language - Removing words that could have more than one meaning - Using a different source image - Avoiding requests that closely copy a protected character, artwork or brand - Describing the general style or result you want instead of naming a specific artist or copyrighted work Changing the prompt won’t help if the requested content itself isn’t allowed. **Think we got it wrong?** We’d like to know. Please contact Bazaart Support through the “contact us” option in settings and include: - The prompt you entered - The image you used, when relevant - A screenshot of the rejection message - The Bazaart tool you were using We’ll review the report and get back to you, but we can’t guarantee that every rejected request can be approved or processed. --- Source: https://support.bazaart.com/content/why-do-i-have-more-than-one-active-subscription # Why do I have more than one active subscription? _Category: Bazaart General_ You can check if you have more than one active subscription in Bazaart: **Home → Settings → (Manage) Subscription** If you're seeing more than one active subscription, it means you may have more than one subscription associated with your account. This can happen for several reasons, for example: - You upgraded from Premium to Super, but your previous subscription wasn't automatically replaced. - You purchased subscriptions on different platforms (such as the App Store, Google Play, and the Bazaart web app). - You purchased another subscription while an existing one was still active. - On the App Store, subscriptions from different subscription groups can sometimes remain active at the same time instead of replacing one another. If that is indeed the case, and you have more than one active subscription, you may be charged for each one separately. ## **What should I do?** ### **1. Cancel the subscription(s) you no longer need** Keep the subscription plan that best matches your needs and cancel the others through Bazaart’s Settings > Subscription screen. ## **2. Request a refund (if applicable)** We're so sorry this happened. We know how frustrating this can be. While some situations are unfortunately outside of our control, we're here to help you resolve it as best we can. If you were charged for more than one subscription at the same time, here's how refunds work depending on where the subscription was purchased: ### **App Store** Apple manages all billing and refunds for App Store purchases. Unfortunately, Bazaart doesn't have access to Apple's billing system and can't issue refunds on Apple's behalf. To request a refund, please contact Apple Support directly or submit a request [here](https://reportaproblem.apple.com/). If your duplicate subscription was caused by upgrading from Premium to Super, you can also let Apple know that your previous Premium subscription should have been replaced automatically when you upgraded. ### **Google Play or Bazaart Web** If your duplicate subscription was purchased through Google Play or the Bazaart web app, we may be able to help. Please contact Bazaart Support through: **Home → Settings → Contact Us** We'll review your subscriptions and let you know what options are available. ## **Need help?** If you're not sure which subscription to keep or have questions about your account, contact us through **Home → Settings → Contact Us** in the Bazaart app, and we'll be happy to help.