Help Center

Why was my image or prompt not allowed?


Gili Golander
Last Updated: 2 hours ago

Sometimes Bazaart can’t process an image or prompt because it may not meet our AI safety and usage guidelines.

This can happen before your request is sent for processing or while it’s being processed. Either way, you’ll see that the request couldn’t be completed.

What may cause a rejection?

A request may be blocked if it appears to include or ask for:

  • Nudity or sexually explicit content

  • Sexual content involving minors or young-looking people

  • Graphic violence, serious injury or gore

  • Harmful, abusive or hateful content

  • Illegal or dangerous activities

  • Copyrighted characters, brands, artwork or other protected content

  • Public figures or real people in certain sensitive or misleading situations

  • Content that may violate someone’s privacy or personal rights

  • Other content that doesn’t meet our AI safety guidelines

This list isn’t exhaustive. Safety checks consider both your prompt and any images you upload, so a request may be rejected even when only one part of it raises a concern.

Why was a harmless request rejected?

Safety systems aren’t perfect. They may occasionally misunderstand an image, a word or the context of your request.

Try:

  • Rewording your prompt with simpler, more specific language

  • Removing words that could have more than one meaning

  • Using a different source image

  • Avoiding requests that closely copy a protected character, artwork or brand

  • Describing the general style or result you want instead of naming a specific artist or copyrighted work

Changing the prompt won’t help if the requested content itself isn’t allowed.

Think we got it wrong?

We’d like to know. Please contact Bazaart Support through the “contact us” option in settings and include:

  • The prompt you entered

  • The image you used, when relevant

  • A screenshot of the rejection message

  • The Bazaart tool you were using

We’ll review the report and get back to you, but we can’t guarantee that every rejected request can be approved or processed.


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