You can check if you have more than one active subscription in Bazaart:
Home → Settings → (Manage) Subscription
If you're seeing more than one active subscription, it means you may have more than one subscription associated with your account.
This can happen for several reasons, for example:
You upgraded from Premium to Super, but your previous subscription wasn't automatically replaced.
You purchased subscriptions on different platforms (such as the App Store, Google Play, and the Bazaart web app).
You purchased another subscription while an existing one was still active.
On the App Store, subscriptions from different subscription groups can sometimes remain active at the same time instead of replacing one another.
If that is indeed the case, and you have more than one active subscription, you may be charged for each one separately.
What should I do?
1. Cancel the subscription(s) you no longer need
Keep the subscription plan that best matches your needs and cancel the others through Bazaart’s Settings > Subscription screen.
2. Request a refund (if applicable)
We're so sorry this happened. We know how frustrating this can be. While some situations are unfortunately outside of our control, we're here to help you resolve it as best we can.
If you were charged for more than one subscription at the same time, here's how refunds work depending on where the subscription was purchased:
App Store
Apple manages all billing and refunds for App Store purchases. Unfortunately, Bazaart doesn't have access to Apple's billing system and can't issue refunds on Apple's behalf.
To request a refund, please contact Apple Support directly or submit a request here.
If your duplicate subscription was caused by upgrading from Premium to Super, you can also let Apple know that your previous Premium subscription should have been replaced automatically when you upgraded.
Google Play or Bazaart Web
If your duplicate subscription was purchased through Google Play or the Bazaart web app, we may be able to help. Please contact Bazaart Support through:
Home → Settings → Contact Us
We'll review your subscriptions and let you know what options are available.
Need help?
If you're not sure which subscription to keep or have questions about your account, contact us through Home → Settings → Contact Us in the Bazaart app, and we'll be happy to help.